Shipping policy

Thank you for shopping with us. We carefully package every order  carefully to help ensure your products arrive safely and in excellent condition.

1. Order Processing

All orders are processed within 10–15 business days after payment is successfully received.

Orders are processed Monday through Friday, excluding weekends and holidays.

During holidays, promotions, or periods of high order volume, processing may take additional time.

2. Shipping & Delivery

Orders are shipped after processing is completed. Delivery times depend on the shipping method selected at checkout and the destination.

Estimated delivery times are not guaranteed.

We are not responsible for delays caused by shipping carriers, severe weather, holidays, customs, incorrect addresses, or other circumstances beyond our control.

3. Tracking Information

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Please allow up to 48 hours for tracking information to become active.

Customers are responsible for monitoring their tracking information.

4. Incorrect Address

Please carefully verify your shipping address before completing your purchase.

We are not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address provided by the customer.

If you notice an address mistake, contact us immediately. We will try to make corrections before the order ships, but changes cannot be guaranteed.

5. Lost or Stolen Packages

Once the carrier confirms that your package has been delivered to the address provided at checkout, we are not responsible for packages that are subsequently lost or stolen.

Please check your delivery area, mailbox, household, and nearby locations before contacting the carrier.

6. Damaged Products

Please inspect your package immediately upon delivery.

If your skincare product arrives damaged, contact us within 7 days of delivery.

You must provide:

  • Order number
  • Photos of the damaged product
  • Photos of the shipping box
  • Photos of the shipping label and packaging

Please keep the original packaging until your claim has been reviewed.

7. Refused or Undeliverable Packages

If an order is refused, cannot be delivered, or is returned because of an incorrect address or failure to accept delivery, additional shipping charges may apply if the order needs to be shipped again.

Any refund will be handled according to our Return & Refund Policy.

8. International Orders

International customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their country.

Customs delays are outside our control.

Customers are responsible for confirming that skincare and cosmetic products can legally be imported into their country.

9. Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been processed or shipped, cancellation is no longer guaranteed and the order will be subject to our Return & Refund Policy.

10. Shipping Restrictions

We reserve the right to cancel an order if we are unable to ship a product safely or legally to the customer’s location.

If we cancel an order for this reason, an appropriate refund will be issued.

11. Customer Responsibility

By placing an order with us, the customer agrees to:

  • Provide a complete and accurate shipping address.
  • Select the appropriate shipping method.
  • Monitor tracking information.
  • Be available to receive the package when necessary.
  • Inspect products promptly after delivery.
  • Contact us within the stated timeframes for damaged or incorrect orders.

12. Contact Us

For shipping questions or concerns, please contact:

Store: Shopify
Email: [varinthind@gmail.com]

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page.